Refund policy

At PostureNest, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return:

  • The return request must be made within 30 days of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • The product must be returned in its original packaging with all included accessories, tags, and documentation.
  • Proof of purchase or order confirmation is required.

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, please contact our customer support team at imperialcartsupport@gmail.com with:

  • Your order number
  • Reason for the return
  • Photos of the product 

Our team will provide further instructions once your request has been reviewed.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5 to 10 business days.
  • The refund will be issued to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you received the wrong item or wish to exchange an eligible product, please contact us at imperialcartsupport@gmail.com .

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit where applicable.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at imperialcartsupport@gmail.com .

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage or defect

We will review your request and arrange a replacement, exchange, or refund if the claim is approved.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, worn, or damaged after delivery.
  • Products returned without original packaging or accessories.
  • Items marked as final sale or non-returnable.

Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
  • If the return is for any other reason, the customer is responsible for the return shipping charges unless otherwise stated.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team at imperialcartsupport@gmail.com . We are committed to providing a fair and hassle-free shopping experience.